Getting Started With ServiceLedger

Our first priority is to ensure that you successfully install and deploy ServiceLedger.  This page provides many useful instructions, documentations, training videos, FAQ's and more to help you accomplish a successful installation and deployment.  Our support team is available to assist you in the installation and deployment and you can always email support@serviceledger.com for guidance or to get quick answers to your questions.  In most cases, ServiceLedger Support may forward to you existing resources available that will quickly address your questions.

Our goal is to provide the most informative library possible to help you learn and use ServiceLedger.  If you have any suggestions to help us provide better information, please email cmillsap@serviceledger.com.   

Installation & Registration Instructions:

Installing and registering your ServiceLedger Service Management System is the first thing you should do.  The following instructions will give you step-by-step instructions on how to install ServiceLedger on your server and workstations, as well as instructions on the Tech Web Portal and Customer Portal.

Click here to access installation instructions.

Getting Started With Documentation:

The Getting Started Guides break down each module or function of ServiceLedger and provides a beginning to end guide on how to properly setup and use each module or function of ServiceLedger.  They are designed to be self-sufficient to allow you to become an expert on any module.

Click here to access documentation.

Getting Started With Training Videos:

Training Videos are an excellent way to get training on ServiceLedger.  You can click on the following link to get a listing of all current training videos available.

Click here to access training videos.

ServiceLedger KnowledgeBase

The ServiceLedger KnowledgeBase provides you with access to common questions and answers to most questions and/or technical support issues.  Simply type in a search term and let ServiceLedger find relevant answers to your questions.

Click here to access the KnowledgeBase.

ServiceLedger Online Forums

The ServiceLedger Online Forum is a community forum of ServiceLedger users that allows you to ask questions and get answers directly from ServiceLedger and/or from other users of ServiceLedger.  Our goal is to increase the online forum support from existing users, however we understand that due to time limitations that existing customers may not be able to monitor and respond to user forum questions regularly.  At a minimum, all online forum posts will be monitored and responded to by ServiceLedger.  Please do not use the online forum for any emergency support or support that requires an immediate response.  Most posts are responded to within 1 - 2 business days.

Click here to access Online Forums.

Using the FAQ's: 

ServiceLedger takes common questions asked and provides documented responses that allows you to find information that may have already been addressed by ServiceLedger.  If you don't find an FAQ, email support@serviceledger.com and we will try to provide one to you ASAP.

This forum is still in development.  You can access now, however some links may still be under development and may not work at this time.

Click here to access FAQ's.