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ServiceLedger
Services
Our custom services group is
dedicated to helping you get the most out of your investment in our software
solutions. Custom services can help you migrate existing data into
ServiceLedger, integrate ServiceLedger with existing applications, customize
ServiceLedger to better meet your needs and requirements, provide custom
reporting and even provide custom training options specific to your processes,
procedures and workflow.
Custom services give you the
peace of mind in knowing that you will never outgrow ServiceLedger.
Regardless of your current size, ServiceLedger Custom Services is always here to
help you maximize your investment by customizing your solution around your
unique needs and requirements.
Why Does ServiceLedger Use
Minimum Hours and Minimum Project Fees?
To ensure the highest quality on any
project we start, ServiceLedger follows a proven methodology that allows us to
specify the project in detail, follow a proven development process, manage the
project with a dedicated project manager and review the project upon completion
with your staff. Oftentimes, each project will require some level of
documentation and/or training. In most cases, there is already a set
number of hours for each type of project before we even calculate the necessary
hours for the actual service to be performed. Our project minimums are
designed to help you with budgeting purposes and justify if the custom services
is worth the investment. The project minimums are only a starting point
and your project specification will determine the actual project fee that is
often greater than the minimum.
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Data
Conversion/Migration
$125.00 Per Hour / Minimum 4 Hours or $500 Per Project
Data
conversion and migration allows you to convert existing data into
ServiceLedger. Practically any data can be converted assuming
ServiceLedger has a field to store the relevant data. It is
recommended that you provide a detail map of what data from your
existing data be imported into specific fields into ServiceLedger.
Data conversions usually come in three varieties:
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Flat
File Import - basic single-table information like basic customer
information, vendor information and item information.
Relatively straight-forward understanding of what data goes where.
Typically, these imports take only 4 hours in most cases.
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Multi-Table Import - these imports are more complex because they
require us to import data from multiple tables in your existing
system into multiple tables into ServiceLedger. For example,
importing customer information along with multiple contacts and
multiple locations per customer which requires us to import into our
contact and location table in addition to the customer table.
Typically, these imports take approximately 4 - 8 hours per file in
most cases.
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Transactional Imports - importing of transactional items like
invoices, work order history, contract history, etc. These are
the most difficult imports to perform and usually require multiple
tables. Typically, these imports take between 8 - 16 hours per
file in most cases, sometimes longer depending upon the amount of
data and integrity of data.
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Data
Integration
$125.00 Per Hour / Minimum 4 Hours or $500 Per Project
If you have
existing applications you wish to integrate ServiceLedger with, you can
have our development team perform the integration, or partner with our
development team to assist in the integration. For data
integration projects, we strongly recommend that you provide a detailed
specification of what you hope to accomplish with the integration and
provide to us for our review and suggestions.
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Customizations/Custom Development
$125.00 Per Hour / Minimum 20 Hours or $2,500 Per Project
Customizations allow you
to custom-tailor ServiceLedger to meet the unique needs and requirements
of your organization. Customizations allow for better process and
workflow management by having the software adapted to your existing
procedures rather than you changing your procedures to match the
software. While customizations come with many benefits,
customization projects can become expensive and it is strongly
recommended that you provide a detailed specification document of the
project and what you hope to accomplish as well as justification figures
for your own benefit to justify the cost of the customization against
the benefit of having the customization.
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Custom
Reporting
$100 Per Hour / Minimum 2 Hours or $200 Per Project
Custom reporting allows
you to modify or create reports specific to your needs. Any
existing report can be modified or any report can be created from
scratch using Crystal Reports Professional Edition. If you do not
have the expertise to customize your own reports, you can hire our
report writing team to modify or create reports for you. On
average, most reports range between $200 - $400 per report.
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Custom
Training/Consulting
$125 Per Hour / $1,000 Per Day Onsite*
Minimum 4 Hours / 2 Days For Onsite Visits
Custom training allows
you to get specific training on ServiceLedger around your needs and
requirements and often specific to your unique procedures, processes and
workflow. It is recommended that you take advantage of all remote
training classes and training videos first prior to purchasing custom
training.
* Onsite Fee does not
include reasonable travel expenses for airfare, lodging, car rental and
per diem.
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