ServiceLedger RepairDesk Add-On Module

Repair Orders & RMA Features for ServiceLedger

ServiceLedger RepairDesk Add-On Module is perfect for service organizations that provide in-house repair of equipment or other items for their customers. RepairDesk allows you to track repair tickets from creation through resolution and is fully integrated with ServiceLedger.

Key Capabilities

General Information

• Robust database utilizing MS SQL Server for optimal performance on any database large or small (ServiceLedger provides a run-time license that prevents you from having to purchase MS SQL Server)
• Runs side-by-side with your ServiceLedger Standard or ServiceLedger Complete Database sharing the same database information on customers.

Information Management

• Know where you stand with your current repair queue using the Dashboard or Repair Queue.
• Provides past-due and critical alerts on repairs taking longer than expected.
• All critical information available at your fingertips using the Dashboard or Snapshot Views.
• Robust reporting allows you to generate reports on your business or modify or create new reports for your needs.

Repair Management

• Create a Repair Ticket for each repair.
• Assign each ticket to a tech for responsibility tracking.
• Allow users to easily find the status of any repair without the need for them to track down the repair tech.

Queue Management

• Each user has his/her own queue allowing them to see the tickets they are responsible for with past-due and critical alerts.
• Common queues for New Tickets, Past-Due Tickets and Critical Tickets allow users to always see all repair tickets that need immediate attention.

KnowledgeBase Management

• Create a KnowledgeBase to assist in quick repairs of future equipment.

Performance Measures

• Allows you to track the performances of your resources including scoring based upon how quickly they resolve issues in relation to guaranteed response times.
• Comparisons allow you to see how many tickets become past-due or critical for each user.

Robust Reporting

• Dozens of canned reports allow you to track every aspect of your helpdesk operation.
• Create your own reports or modify existing reports using Crystal Reports.