ServiceLedger Support

We want you to be completely satisfied with ServiceLedger and we understand that customer and technical support is the best way for us to accomplish this goal.  We take pride in providing our customers with high-quality and affordable support options and we are able to keep our costs low because of the significant amount of time, resources and investment we have made in all of our non-human resources to help us with this goal.  In most cases, resolving a support issue doesn't even require that you talk to a person, but rather use any of our extensive online resources that can help you answer questions, resolve technical issues, etc. in the most efficient and timely manner possible.

ServiceLedger Support Options:

ServiceLedger KnowledgeBase Support - The ServiceLedger KnowledgeBase is constantly updated with new support issues and resolutions allowing our users to have instant and immediate resolution to their support issues without having to wait for a return email and/or call to talk with our support representative.  If you have a support question we recommend that you search the ServiceLedger KnowledgeBase to see if your question or support issue is already addressed there. 

Click here to access the ServiceLedger KnowledgeBase Support Center.

ServiceLedger University - Our experience has demonstrated to us that the vast majority of support issues a customer may experience is usually related to users not fully understanding or learning the functionality in question.  ServiceLedger University is an excellent resource to find specific training on all aspects of ServiceLedger.

Click here to access ServiceLedger University.

ServiceLedger Questions Forum - If you have product-related (non-technical issue related) questions and would like to have one of our certified trainers respond with a solution you can email our Questions Forum.  This free forum provides limited training that will assist you in finding solutions to specific questions you may have.  If your question is not technical related, please use this forum to get answers to your product-related or training-related questions.

Click here to email our Questions Forum.

ServiceLedger Email Support - ServiceLedger Email Support is available to all customers with a support plan and provides email responses within one business day.  Email support should only be used for non-critical support.  Please use Telephone Support for any critical issues.  Requires a ServiceLedger Support Plan.

Click here to Email Support.

ServiceLedger Telephone Support - ServiceLedger Telephone Support is available to all customers with a support plan and provides immediate support resolution to any critical technical issue.  Telephone support should only be used for critical support that requires immediate attention.  Requires a ServiceLedger Support Plan.

ServiceLedger Remote Support - ServiceLedger Remote Support allows one of our support representatives to access your system to troubleshoot or see any issues you may be experiencing.  If you have a support key and need to access remote support, please click on the link below.  Requires a ServiceLedger Support Plan and a Support Key to access.

Click here to Access Remote Support 

Click here to purchase a support plan online

Available Support Plans:

Click here to read the ServiceLedger Support Policy for terms and conditions on your support plan.