We want you to be completely satisfied with ServiceLedger and understand that customer and technical support is the best way for us to accomplish this goal. We take pride in providing our customers with high quality and affordable support options and are able to keep our costs low because of the significant amount of time, resources and investment we have made in all of our automated resources to help us with this goal. In many cases, you can get the help you need without having to wait on a phone call by tapping in to our extensive online resources, all of which are designed to help you answer questions and resolve technical issues as quickly and efficiently as possible.
Getting Started Guides
One of the most important parts of getting value out of your software investment is setting it up in a way that will provide all the functionality you're looking for. Our Getting Started Guides are designed to help you make the important decisions you'll need to make as you begin to set up and use ServiceLedger properly. If it's within your budget, you should also consider our consulting services during your initial setup; a few hundred dollars up front can potentially make you thousands over the years as you reap the benefit of our expert advice.
ServiceLedger's online manual is your one-stop reference for information on all of ServiceLedger's core functionality.
Our online training videos are free for all users of ServiceLedger and provide walk-through help for ServiceLedger and many of its add-on modules and related programs.
Weekly Training Classes
We also provide weekly interactive online training class with regularly scheduled training courses on ServiceLedger. These classes are free to customers with a current support plan and are a great way to get yourself or your staff familiarized with ServiceLedger without having to go through manuals and or pay for custom training.
ServiceLedger Custom Training Services is an excellent way for you to receive custom training on ServiceLedger. Custom training services can be performed remotely or onsite, depending upon your budget, and provide you with personalized training and consulting specific to your needs and requirements.
ServiceLedger Questions Forum
If you have product-related (non-technical issue related) questions and would like to have one of our certified trainers respond with a solution you can email our Questions Forum. This free forum provides limited training that will assist you in finding quick solutions to specific questions. If your question is not technical related, please use this forum to get answers to your product-related or training-related questions.
ServiceLedger Support Resources
ServiceLedger Knowledge Base Support
The ServiceLedger Knowledge Base is constantly updated with new support issues and resolutions allowing our users to have instant and immediate resolution to their support issues without having to wait for a return email and/or call to talk with our support representative. If you have a support question we recommend that you search the ServiceLedger Knowledge Base to see if your question or support issue is already addressed there.
ServiceLedger Email Support
ServiceLedger Email Support is available to all customers with a support plan and provides email responses within one business day. Email support should only be used for non-critical support. Please use Telephone Support for any critical issues. Requires a ServiceLedger Support Plan.
ServiceLedger Telephone Support
ServiceLedger Telephone Support is available to all customers with a support plan and provides immediate support resolution to any critical technical issue. Telephone support should only be used for critical support that requires immediate attention. Requires a ServiceLedger Support Plan.
Call 940.497.2834 and dial '2' to access Telephone Support
ServiceLedger Remote Support
ServiceLedger Remote Support allows one of our support representatives to access your system to troubleshoot or see any issues you may be experiencing. If you have a support key and need to access remote support, please click on the link below. Requires a ServiceLedger Support Plan and a Support Key to access.
ServiceLedger Support Plans
Available Support Plans
|ServiceLedger 30 Day Support Plan||The ServiceLedger 30 Day Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for thirty days from purchase for only $395.00.|
90 Day Support Plan
|The ServiceLedger 90 Day Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for ninety days from purchase for only $495.00|
6 Month Support Plan
|The ServiceLedger 6 Month Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for six months from purchase for only $695.00|
1 Year Support Plan
|The ServiceLedger 1 Year Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for one year from purchase for only $995.00|