ServiceLedger Support
We want you to be completely satisfied with ServiceLedger and we understand that customer and technical support is the best way for us to accomplish this goal. We take pride in providing our customers with high-quality and affordable support options and we are able to keep our costs low because of the significant amount of time, resources and investment we have made in all of our automated resources to help us with this goal. In many cases, you can get the help you need without having to wait on a phone call, but instead just tap into our extensive online resources, all of which are designed to help you answer questions, resolve technical issues, etc. as quickly and efficiently as possible.
ServiceLedger Training Options
Getting Started Right
One of the most important parts of getting value out of your software investment is setting it up in a way that will provide the information you're looking for. Our Getting Started Guides are designed to help you make the important decisions you'll need to make as you set up your database properly. If it's within your budget, you should also consider our consulting services during your initial setup; a few hundred dollars up front can potentially make you thousands over the years as you reap the benefit of our expert advice.
Click here to access our Getting Started Right page.
ServiceLedger University
There's no better way to avoid problems than to understand how our software works in the first place. Conversely, a lot of frustration can come from misunderstanding or misapplying a feature. Our online training manual, ServiceLedger University, is an excellent resource to find general training on all aspects of ServiceLedger and make sure you're getting the most out of it.
Click here to access ServiceLedger University Online Manual.
Click here to access ServiceLedger University Training Resources.
Weekly Training Sessions
An economical way to get expert advice as you use ServiceLedger is to attend some of our weekly training sessions. We cover all major features of the software for small group classes on a two-month cycle, both demonstrating how the features work and providing limited one-on-one assistance and advice. These sessions are free with an active support or upgrade plan, and are a great for you or your employees to familiarize yourself with your service software. For more information on these sessions, including our current schedule and topics, give us a call at 940.497.2834. For training outside the cycle, or to train large groups of employees in a single company, we also offer custom training services on demand.
ServiceLedger Questions Forum
If you have product-related (non-technical issue related) questions and would like to have one of our certified trainers respond with a solution you can email our Questions Forum. This free forum provides limited training that will assist you in finding quick solutions to specific questions. If your question is not technical related, please use this forum to get answers to your product-related or training-related questions.
Click here to email our Questions Forum.
Technical Support Options
ServiceLedger Knowledge Base Support
The ServiceLedger Knowledge Base is constantly updated with new support issues and resolutions allowing our users to have instant and immediate resolution to their support issues without having to wait for a return email and/or call to talk with our support representative. If you have a support question we recommend that you search the ServiceLedger Knowledge Base to see if your question or support issue is already addressed there.
Click here to access the ServiceLedger Knowledge Base
ServiceLedger Email Support
ServiceLedger Email Support is available to all customers with a support plan and provides email responses within one business day. Email support should only be used for non-critical support. Please use Telephone Support for any critical issues. Requires a ServiceLedger Support Plan.
ServiceLedger Telephone Support
ServiceLedger Telephone Support is available to all customers with a support plan and provides immediate support resolution to any critical technical issue. Telephone support should only be used for critical support that requires immediate attention. Requires a ServiceLedger Support Plan.
ServiceLedger Remote Support
ServiceLedger Remote Support allows one of our support representatives to access your system to troubleshoot or see any issues you may be experiencing. If you have a support key and need to access remote support, please click on the link below. Requires a ServiceLedger Support Plan and a Support Key to access.
Click here to Access Remote Support
ServiceLedger Support Plans
Click here to purchase a support plan online
Available Support Plans
| ServiceLedger 30 Day Support Plan | The ServiceLedger 30 Day Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for thirty days from purchase for only $395.00. |
|---|---|
| ServiceLedger 90 Day Support Plan |
The ServiceLedger 90 Day Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for ninety days from purchase for only $495.00 |
| ServiceLedger 6 Month Support Plan |
The ServiceLedger 6 Month Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for six months from purchase for only $695.00 |
| ServiceLedger 1 Year Support Plan |
The ServiceLedger 1 Year Support Plan provides direct telephone, remote, email or warranty support for any technical and/or product related issue you may be experiencing for one year from purchase for only $995.00 |
Click here to read the ServiceLedger Support Policy for terms and conditions on your support plan.